Shipping Policy

1. Shipping Time & Costs

We provide standard shipping within Europe and worldwide, with delivery times ranging from 3–10 days depending on your location. We use reliable courier services such as DHL, DPD, and other trusted carriers.

• Shipping within Europe: from 8 EUR.
• Shipping outside of Europe: 15 EUR. (The final shipping cost will vary by location and will be calculated during checkout based on the details you provide.)

We strive for parcels to be delivered as quickly and efficiently as possible. Delivery times are estimates and are calculated from the moment the parcel is shipped. Please note that large orders may require additional handling time.

2. Important Information

• Order Accuracy: Customers are responsible for providing complete and accurate shipping information during checkout. Our company is not liable for delays or failed deliveries due to incorrect or incomplete address details.
• Order Changes: Once an order is placed, it cannot be amended.
• Potential Delays: Delays can occur due to payment authorizations, product availability, customs processing, or other unforeseen circumstances. High-order volumes during sales periods may also result in longer delivery times. Rest assured, we work hard to ensure your order arrives as swiftly as possible.
• Force Majeure: Our company is not responsible for delays caused by events beyond our control, such as natural disasters, strikes, pandemics, or other force majeure events. These events may impact delivery times, but we will do our best to minimize any delays.

3. Contact Information

Maison Velour LTD
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: info@maison-velour.com